Placed an online order? Pick up location:  2247 Hurontario Street Mississauga, ON, Canada. Call or text 647 766 2233 or email contactatelevate@gmail.com before coming to pick up your order to ensure that someone is available for you. 

 

Canada-Wide: 7-9 Business Days. 

United States: 8-10 Business Days. 

Any other location on the globe: average around 10 Business Days. 

* please note that there is a fulfillment time of 2-3 business days

If you haven't gotten your parcel direct message us on Instagram or email us at contactatelevate@gmail.com. A representative will be happy to help.

You should not get charged these. If you do, please email us. 

Unused in original packaging. 

Can be returned up to 15 days after receiving the package. 

If you have any questions regarding your order, please don’t hesitate to contact us.

Unused, within 15 days of receiving the item for returns/exchanges! 

Please note, all our jewelry items do come with a Lifetime warranty on the gold plating , so please read that page for any questions, or feel free to contact us! (* Please note: Any items bought under $15 USD/CAD before tax may not be eligible for the lifetime warranty, and we have the right to refuse sending you a new piece.)

https://shopelevate.ca/pages/lifetime-warranty 

****The customer will pay for any return costs/labels. ****

Although, there are FREE returns/exchanges in Person in Mississauga. 

The 15 days return policy does apply still. 

Items bought in person/ at any bazaars can be exchanged/ returned within 15 days only. We hold all rights to refuse returning/ exchanging items that were bought at bazaars or bought in person, as those are discounted items. 

This also holds for jewelry items. Any items bought under $15 before tax may not be eligible for the lifetime warranty, as those are automatically considered clearance items. 

For further information contact elevatereturns@gmail.com