Shipping & Returns

Pickups

Placed an online order? Pick up anytime at 2247 Hurontario Street Mississauga, ON, Canada.
Call or text 647 766 2233 or email contactatelevate@gmail.com to inquire more about pickups.
Free shipping worldwide. No hidden fees. No tax. No duties. Free + easy returns. Were you charged any of these? Please email us.
At ELEVATE, you can shop without a worry.

Worldwide Shipping:

Fast + free. 
Canada-Wide: 2-5 Business Days. 
United States: 2-7 Business Days. 
Any other location on the globe: 2-8 Business Days. 
* please note that there is a fulfillment time of 2 business days

Undeliverable Parcels

If you haven't gotten your parcel direct message us on Instagram or email us at contactatelevate@gmail.com. A representative will be happy to help ♡

Customs & Overage Fees

You should not get charged these. If you do, please email us. 

Returns and Exchanges

Returns/Exchanges for Clothing items which include Hijabs, Dresses, Under caps:

Unused in original packaging. 
Can be returned up to 15 days after receiving the package. 
For return items under $25, please text 6477662233 to book a time to drop off the item to 
the Mississauga Location. For items over $25, please contact us via email (contactatelevate@gmail.com) 
or text (6477662233) and we will send you a return label as soon as possible. Once we receive the item, we will promptly issue the refund. 
If you have any questions regarding your order, please don’t hesitate to contact us.


Returns/Exchanges for Jewelry Items:

Unused, within 15 days of receiving the item for returns/exchanges! 
Please note, all our jewelry items do come with a Lifetime warranty, so 
please read that page for any questions, or feel free to contact us!

https://shopelevate.ca/pages/lifetime-warranty